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Communication
Vulnerable Residents
We practise an equal opportunity approach in providing a service to tenants.
We are sensitive to the special needs of people with hearing and visual impairments, the elderly and single parent families. We do not provide a service with a ‘one-size-fits-all’ approach as we know there must be flexibility in the service to meet the wide and varied needs of the people in the community. Our experience working with tenants over the years has helped us enormously in tailoring our service to best serve the vulnerable groups.
Measures used in assisting vulnerable groups will include:
• Large identity cards for the visually impaired.
• Braille identity cards for the blind.
• A password system for the blind and elderly.
• Outside normal hours working – which helps single parents that have to be away for the ‘school-run’ and the elderly who would prefer younger friends or relatives to be present.
• Packing up services for disabled tenants, where we will assist in the tidying and removal of their property the day before larger works begin.
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