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Overview
P & R Installation Company was founded in 1977 and since this time it has expanded both its areas of expertise as well as its workforce to cover all aspects of Gas Central Heating Service / Plumbing / Maintenance / Installation / commercial work for both private and local authorities / social landlords.
With the ability to cater for jobs of any size or length P & R have the flexibility and the experience to offer a personal approach to the client (regardless whether they are a private customer or a registered social landlord) as well as incorporating a hands on attitude towards the work required.
The P & R Installation Company management structure is designed to provide a customer orientated service and applies tried and tested “open door” management techniques to achieve this goal.
More than 75% of our management have been with us for longer than 10 years and some for more than 20 years while we have engineers who have given us loyal service for 15 years. Our high level of staff retention means we deliver a consistent performance level geared specifically to local requirements.
Management is structured to provide easy communication and direct responsibility. This ensures that we can absorb new contracts with ease while continuing to provide a superb quality of service to all clients, irrespective of their size. Our growing reputation is based on the way we look after each individual client efficiently and with care.
Each and every employee within the structure is aware of their own responsibilities and understands the role and responsibilities of others within the group.
They have complete accountability for all actions within their scope and work closely with all members of the management team.
P & R Installation Company finds that this approach encourages a working environment which allows all employees to work to their full potential.
We will assure the performance of the management of the contract by:
• Constantly monitoring the service standard
• Making all personnel aware of the particular customer service requirements
• Creating a co-operative Contractor/ Client relationship
• Working with other organisations within the Council to ensure the customer receives a seamless service.
All P & R Installation Company supervisory & Operational staff have the following levels of experience and qualification:
• Full ACS qualifications
• ACOPS elements 1-4
• Over 10 years industry experience
• Corgi safety training
• Internal management system training
• Client trained Customer Care courses
• Gas Safety Awareness qualifications
• Full Health & Safety Training
P & R’s office staff are hard working dedicated members of a team focussed on providing an exceptional level of consistent service to their clients and residents. In order to achieve this P & R’s staff are resourceful, knowledgeable and possess a caring attitude towards their residents which enables them to continue to strive for the highest levels of service possible.
All site operatives are equipped with the following:
• Full P&R identification issued / reissued annually
• Full CORGI / P&R identification
• Sign written vehicles
• Full liveried uniform: 5 shirts, 2 fleece, 3 pairs of trousers
P&R’s identification cards contain the following details and are worn around our operatives’ necks on a lanyard:
• Photograph of engineer
• Engineer's name
• Contractor's name, address and telephone number.
• Client’s address and telephone number.
• Expiry date of card
• Unique reference number
For our residents’ security, all P&R Site operatives are displayed on our web site for complete resident peace of mind meaning that the resident / client can access the website to quickly check that the person on their doorstep with a P&R Uniform / livered van and Identification card is actually a current P&R operative.
Our company handbook requires our operatives to wear the appropriate uniform at all times whilst on company business and failure to do so can lead to disciplinary measures being taken. Furthermore, our site operatives are subject to random unannounced site visits where our Inspectors will be checking to ensure that not only are the requirements of the uniform etc being adhered to but also the standard of workmanship carried out is of / above the standard required by P&R.
We have long recognised the impending skills shortage within our industry and have been taking steps for a number of years to play our part in improving this situation. Even through the recession periods, we still operated our apprenticeship policy, unlike many of our competitors and firmly believe that we and the apprentices are now enjoying the benefits of such a training programme.
We have developed good relationships with the local colleges where we work over the years. This ultimately benefits the apprentices and the industry locally.
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