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Working Practice
Customer service
P&R understands that keeping your customers happy is the best way of ensuring high levels of customer service. Our highly trained staff have real time control of the engineers’ time through the engineers handheld system and therefore special annual service visits plus weekend and out-of-hours arrangements keep our access rate impressively high.
In order to maintain the high level of service we provide during office hours out of hours we ensure that the engineers who handle the emergencies in a 24 hour 365 day callout service to thousands of properties in London, South East and the home counties are the same engineers who cover normal working hours.
P & R Installation Company feels that every effort should be made to ensure that all social issues are addressed and to this end are aware that they have a potential impact on a number of social sectors.
Ensuring all residents are reached
P&R believes in delivering high levels of satisfaction with the service from all members of a diverse community. P & R Installation Company policies and procedures in this area are extensive and are supported by innovative working practises that allow us to reach all residents. P & R Installation Company is aware of its responsibility to reach all residents irrespective of language, age, race, religion or disability. |
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